Process Manager

Posted: Sep 26, 2022

Location: Košice, Slovakia

Company: Deutsche Telekom Group

Company: Deutsche Telekom Systems Solutions Slovakia s.r.o
Job ID: 189156
Location: Slovakia : East Slovakia : Košice
Employment type: 01 - Full Time - Regular

 

Purpose

Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management. Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements. Governance of the process management within the unit or company. Propose and implements changes in processes or sub processes according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned processes. Prepares and controls optimization measures relating to processes and reporting.

 

Key accountabilities

  • Challenge the quality of production process to ensure Zero Outage targets
  • Manage teleconferences with all required participants to coordinate actions to be taken realted to process topics
  • Manage continual service improvement to increase customer satisfaction
  • Managing of process related projects to ensure Continuous Improvement on TSI Level
  • Leading and building up respective process communities to increase awareness to expected levels
  • Manage the alignment between process and operational topics to ensure proper communication
  • Manage regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
  • Coaching and consultancy of respective processes to share knowledge

 

Requirements

 

Education

  • Master´ s degree

 

Experience

  • Process- Organisation- and Quality Management - 5 years

 

Certification

  • ITIL foundation certification; higher ITIL certification - min. 2

 

IT technical skills

  • MS Office - advanced
  • PC skills /HW, SW/ - advanced

 

Soft skills

  • Effective communication skills - advanced
  • Analytical thinking - advanced
  • Presentation skills - advanced
  • Organisational skills- advanced
  • Flexibility - intermediate
  • Stress resistance - intermediate

 

Other skills

  • Ability to work autonomously
  • Project management - basic

 

Languages

  • English - upper intermediate (B2)
  • German - upper intermediate (B2)

 

Benefits

  • Possibility of teleworking or home office
  • Cafeteria Bonus - an annual package of money based on job complexity
  • Variable payment - yearly bonus defined in employment contract, based on reaching company objectives
  • Financial bonus for recommendation of a candidate
  • Financial bonus for relocation
  • Employer pension contribution (III. pillar)
  • Extra vacations based on position complexity
  • Special program for key employees
  • Work life coaching - psychological, work, legal and financial consulting
  • Vacation contribution - for employees with employment contract who are continuously 24 months at least in the company
  • Hard-skills and soft-skills trainings
  • Opportunity to upskilling and reskilling by internal and external trainings and certifications
  • Discounts at various providers
  • Health week activities twice a year
  • Usage of relaxation area Alejová
  • Diners credit card

 

For more information about benefits - https://www.deutschetelekomitsolutions.sk/en/career/advantages-of-working-in-T-systems

 

Salary

Final salary is negotiable. 
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1020/brutto.

 

Contact: Lucia Gbúrová  
E-mail: lucia.gburova@t-systems.com

 

www.deutschetelekomitsolutions.sk/kariera/
www.linkedin.com/company/deutsche-telekom-it-solutions-slovakia/