Senior Lead Incident Manager

Posted: 23-Dec-2020

Location: Košice, Slovakia

Company: Deutsche Telekom Group

General description

Telekom-IT at Deutsche Telekom IT & Telecommunications Slovakia forms part of the Internal IT department for the Deutsche Telekom AG. As part of the Lead Incident Management Team, the Senior Lead Incident Manager (LIM) is responsible for managing application and service outages in Deutsche Telekom AG. In case of an incident he/she is responsible for initiating and steering the incident solving procedure. Communication with the customer and coordination of all involved units is key task in order to solve the incident.

 

Accountabilities

  • Lead the incident resolution procedure.Steer all involved units, manage customer expectations.
  • Define work streams, assign tasks and monitor the progress.
  • Report regularly on the incident resolution progress.
  • Moderate telephone conferences.
  • Take decisions required in order to speed up resolution of the incident.
  • Identify and assess the risks during the Major Incident Procedure.
  • Identify and handle hierarchical escalation according to defined matrix.
  • Document the progress and steps in IT Tools.

 

Requirements

Education

  • High School / University degree,

 

Experience

  • Minimum 2 Years’ experience working within an IT environment and with IT processes,
  • Understanding of ICT operation,
  • Overview of ITIL foundation an advantage,
  • Moderation skills required,

 

Languages

  • German –  minimum B2 (C1 or higher a distinct advantage),
  • English – minimum B1 (B2 or higher an advantage),

 

Others

  • Good communication and presentations skills,
  • Customer-oriented, self-initiative and enthusiastic mind set,
  • Analytical skills and able to comprehend situation,
  • Methodological and structured approach of work organization,
  • Result-oriented, determined, able to complete tasks on time and under pressure,
  • Intercultural experience (advantage)

 

Benefits

  • Cafeteria - individual benefit,
  • Trainings and development opportunities,
  • Discounts at various providers in Košice,
  • Possibility of Home office,
  • Pension savings contribution,
  • Meal vouchers contribution,
  • Teambuildings,
  • Extra vacation days,
  • Young and enthusiastic working environment,
  • Diversity Program,
  • Health Weeks,
  • Sport Activities,
  • Weekend Events,
  • Work life Coaching,
  • Doctors at workplace,
  • Credit card,
  • Referral bonus /financial/,
  • Rotations possibilities.

 

Salary

Minimum monthly salary is 1 295 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.